Empathy Mapping Staff Activity
Free Activity + Staff Reflection
What might we be missing when we see the situation from only one side?
Use empathy mapping to slow down assumptions, explore another person’s perspective, and better understand the needs, barriers, context, and experiences that may be shaping what you see.
01
Thinks
02
Feels
03
Sees
04
Hears
05
Says + Does
06
Needs + Challenges
Perspective
What changes when we see more of the picture?
Challenge the assumption before choosing the response.
This activity gives staff a structured way to work through realistic scenarios, compare perspectives, and consider information that may be easy to overlook when decisions are made quickly.
01
Choose a Real Scenario
02
Map the Perspective
03
Challenge Assumptions
04
Reconsider the Response
Empathy mapping is not about excusing behavior or assuming we know exactly what another person is experiencing. It is a way to become more curious, identify what we do not yet know, and make more informed decisions before acting.
MyMensana 2026